If your account is not active, this may have the following reasons:
- Verification pending: Your account is still being reviewed. Usually your account is verified within a few minutes, or within 5 hours in case of a manual check. Taking longer than 24 hours? Then get in touch.
- Invalid driving licence: Your driving licence has not been uploaded or approved.
- Payment problem: Update your payment method if it has been declined.
- Outstanding invoices or fines: Pay any outstanding amounts to regain access.
If you think you have a different problem, feel free to send us an create a ticket here and we'll be happy to help you further.
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