I can't end my booking, what should I do?

Created by Omar Nassar, Modified on Fri, 7 Aug at 2:16 PM by Omar Nassar

You always lock and unlock the car within the Vloto app. To close a booking successfully, the following things need to be in order:

• Location: The car is within the correct green parking zone.

• Phone: Check that your Bluetooth and mobile internet are switched on.

• Status: The doors are closed, the engine is off and the car is locked via the app.

• Charging: Is the battery below 50%? Then the car has to be plugged into a charging point.

• App: Press 'End trip' in the app.

Then try again. Still not working? Then call our support straight away via the app.